If I order my ROWDY bag today, how long will it take to arrive?
- If your bag is in stock, it will be shipped and will arrive within 3 days. If you live in an outlying area, then it may take an extra day or two as some routes are not delivered to as often as others.
- If your bag is not in stock and you are requesting a Pre-Order. It will take up to two weeks to be delivered as the bag needs to be produced before shipping.
I have spilt something on my ROWDY bag, it has now left a stain, how do I fix it?
Here are our ROWDY care tips:
- Moisturise: To extend the life of your leather, treat it with a leather conditioner and avoid extreme temperatures. Always do spot testing before you apply any product on the leather. ROWDY offers our own leather food for our aniline (‘shiny’ leather) bags. If you have a ROWDY nubuck leather bag, please use a Nubuck spray, as the suede-like texture will absorb a normal leather food and this will darken the leather. Sometimes, a clean pink eraser can remove small spots from leather bags as well.
- Water Damage: If you’ve accidentally spilt water on your leather, do not dry the leather with a hairdryer! Instead, absorb as much water as possible with a thick microfiber hand towel and allow the bag to air dry.
- Oily Stains: Use a damp cloth and wipe lightly. If the stain persists, rub some baby powder onto the stain gently using an old toothbrush to disperse. Leave it on overnight and wipe off in the morning. This should help lift the stain. Oily marks are almost impossible to completely remove, so handle your bag with clean hands. Do not use cleaning products that contain alcohol, as these will dry out and possibly discolour your leather item.
- Scratches: The best way to treat scratches is to avoid it in the first place. Keep your satchel away from sharp objects and pay careful attention when putting your bag down. To treat scratches, if the scratches are small, rub it gently with your fingers as the natural oils on your finger will work into the leather. For larger scratches and marks apply a tiny amount of oil to the mark, let it soak in for a few minutes and then wipe the excess away with a clean soft cloth.
- Protect: Keep cosmetics inside a pouch. Cap all pens and anything that leaks. Get a small pencil case to protect the leather and keep small items from spilling or damaging the fabric.
- Check out our blog titled ‘How To Care for Your Leather’ for more information.
I have ordered the Tote Large, but I would rather like the Tote Small instead, what is the process that needs to happen in order to exchange?
Please email email@example.com and explain what you would like to exchange. If there is a price difference between the bags, then we will either send you to invoice for the missing balance or require you to send us your banking details for a refund. You will then need to send your bag to the ROWDY factory store: 20 Brickfield Road, Salt River, Cape Town. Once we receive it, we will send you your new bag.
My ROWDY bag’s buckle has broken, do you offer repairs?
Yes! We repair any manufacturing defaults for free for the lifetime of your ROWDY bag.. Please email us to let us know what the issue is with your ROWDY bag, pictures also help. Then send your bag to the ROWDY factory store: 20 Brickfield Road, Salt River, Cape Town. We will let you know when your bag has been repaired and ready for collection. Depending on how bad the damage is, it may take up to two weeks to be ready for collection.
I am struggling to pay online via your website, is there another way I can make payment?
If you are having problems with processing payment online, please email firstname.lastname@example.org with your purchase details and we will send you an invoice for payment via EFT. Please attach your Proof of Payment to the same email thread. Once we receive proof of payment, we can dispatch your order.
Could you please add another pocket to my ROWDY bag?
We do not customize any of our bags at this point. Please read our blog titled ‘Why We Don’t Make Custom Designs’ for more information.
There is one exception: If you can bring in your ROWDY bag to our factory in Cape Town, we can shorten your Tote Crossbody / Sling strap on the day as it will only take a couple of minutes.
I am a retail wholesaler and we would like to purchase ROWDY bags to resell. Do you have a wholesale price list that you can send me?
Please contact email@example.com for more information.
If I purchase a ROWDY bag, can you emboss customized words/sentences on it?
Personal: Yes! However, it will take up to two weeks as the bag needs to be in deconstructed panel form in order to send it to the embossers. An additional fee applies per bag for custom embossing and a quote will be provided.
Corporate: We can emboss your logo or company name on your corporate order ROWDY bags. Please contact firstname.lastname@example.org for any enquiries and Quotes.
What are your policies on Returns, Repairs, Exchanges and Shipping local or international?
PLEASE NOTE: NO returns or exchanges on International Orders. Unfortunately, we are not able to offer returns or exchanges on international orders at this time. This refers to any country outside of South Africa.
We do however offer a Lifetime Guarantee on all ROWDY Bags, meaning even if your bag was an international order and there is a manufacturing defect, we will be able to assist you. Kindly read more information on our Our Promise Page.